Standard Shipping within the US

We offer free shipping and returns across the United States using DHL, FedEx, or UPS. Regular orders typically take 7 to 11 business days to ship out. Custom orders may take longer, about 15 to 21 business days. This estimate does not include weekends, holidays, or sale periods. If you have any special requests such as signature confirmation or insurance, please contact us with your order number.

Making Changes to Your Order

Once your order is placed, we’re unable to make changes to it. Orders are swiftly processed at our headquarters in the United States of America and then forwarded to our warehouse for packing and shipping. If you need to make changes and there’s time before shipping, we may attempt to cancel your order and issue a refund. Please follow the cancellation steps outlined below. If your order has already shipped, you can still return it according to our return policy. You’re welcome to place a new order for any different items you’d like.

Canceling Your Order

To cancel your order, please reply to your order confirmation email with “Immediate Attention” in the subject line. In the email, clearly state your request to cancel the order. Note that orders containing discontinued sale items cannot be canceled, and sale items are non-refundable. While we’ll do our best to accommodate cancellation requests, please understand that due to the nature of online orders, we may not always be able to stop an order once it’s in the packing or shipping process.

Discontinued Sale Items

Items on sale that are discontinued cannot be refunded. Each product page for sale items prominently states in red at the top that these items are non-refundable. If you purchase a sale item, please be aware that your order cannot be refunded. If you decide to return a sale item, we will issue you a store credit gift card via email, which you can use for future purchases. No exceptions will be made to this policy.

Late or Missing Orders

We aim to ship your orders promptly and securely. Ensuring you receive your order in a timely manner is a top priority for us. If your order is delayed or goes missing, we will work closely with you and the shipping carrier to track down your package and resolve any issues. For late domestic packages without tracking updates for up to a week, we need this time to investigate with the carrier. If you encounter any issues with your order, please contact us within 30 days so we can assist you. Orders that show as delivered in the tracking information are non-refundable.