Shipping & Ordering Policy Page - The Creative Leather

Shipping Policy

Standard Shipping within the US

We offer free shipping and returns across the United States using DHL, FedEx, or UPS. Regular orders typically take 7 to 11 business days to ship out. Custom orders may take longer, about 15 to 21 business days. This estimate does not include weekends, holidays, or sale periods. Once shipped, your order should arrive in approximately 3 to 5 days. You can also choose expedited shipping options during checkout if you need your order sooner. If you have any special requests such as signature confirmation or insurance, please contact us with your order number.

Expedited Shipping Options

We provide expedited shipping via USPS Priority (1 to 3 transit days) or FedEx Overnight (1 transit day) within the US. Expedited shipping is faster but non-refundable. We process expedited orders as quickly as possible, excluding weekends, holidays, or sale times. Shipping times begin once your order leaves our warehouse. Please note that due to the way orders are managed in e-commerce, same-day shipping is usually not feasible. Delivery dates provided by carriers are estimated and not guaranteed. FedEx delivers Monday to Friday, while USPS delivers Monday to Saturday. If there are any delays, please contact the shipping carrier directly. You can visit their websites in emergency cases. We are not responsible for delays caused by shipping carriers, such as logistics issues or weather conditions. If you need your order processed faster, contact us with your order number, and we will do our best to accommodate your request..

Making Changes to Your Order

Once your order is placed, we’re unable to make changes to it. Orders are swiftly processed at our headquarters in the United States of America and then forwarded to our warehouse for packing and shipping. If you need to make changes and there’s time before shipping, we may attempt to cancel your order and issue a refund. Please follow the cancellation steps outlined below. If your order has already shipped, you can still return it according to our return policy. You’re welcome to place a new order for any different items you’d like.

Canceling Your Order

To cancel your order, please reply to your order confirmation email with “Immediate Attention” in the subject line. In the email, clearly state your request to cancel the order. Note that orders containing discontinued sale items cannot be canceled, and sale items are non-refundable. While we’ll do our best to accommodate cancellation requests, please understand that due to the nature of online orders, we may not always be able to stop an order once it’s in the packing or shipping process.

Discontinued Sale Items

Items on sale that are discontinued cannot be refunded. Each product page for sale items prominently states in red at the top that these items are non-refundable. If you purchase a sale item, please be aware that your order cannot be refunded. If you decide to return a sale item, we will issue you a store credit gift card via email, which you can use for future purchases. No exceptions will be made to this policy.

Promotions

When we run promotions, here’s how it works: The discount applies only to full-priced orders made during the promotional period. Previous orders cannot be discounted. Promotions cannot be combined with other promotions, exchange codes, coupons, or sale items.

Late or Missing Orders

We aim to ship your orders promptly and securely. Ensuring you receive your order in a timely manner is a top priority for us. If your order is delayed or goes missing, we will work closely with you and the shipping carrier to track down your package and resolve any issues. For late domestic packages without tracking updates for up to a week, we need this time to investigate with the carrier. If you encounter any issues with your order, please contact us within 30 days so we can assist you. Orders that show as delivered in the tracking information are non-refundable.

Declined or Failed Payments and Ordering Issues

If your order did not go through due to a credit card problem, it’s likely because of an incorrect credit card number or billing address. Here are steps you can take to complete your order:

  1. Please make sure your credit card number, expiration date, and security code matches the numbers on your card.
  2. Make sure the billing address used matches the address on file with your bank, including any apartment number.
  3. When you attempt checkout again, we recommend using a different browser (Mozilla Firefox, Google Chrome, private browser, etc) so the system does not remain stuck on your first order attempt.
  4. We also recommended trying a different device (mobile or computer) so the system does not remain stuck on your first order attempt.
  5. Feel free to select PayPal (instead of Credit Card) on the checkout page and let PayPal complete your order. You do NOT need a PayPal account to checkout and you can still use your preferred form of payment. Most issues will be resolved with PayPal checkout.
  6. If you are using a Visa or Mastercard gift card, make sure you first call the phone number on the back to register your card to your billing address.
  7. If you do not have an order confirmation email with an order number from us, then we do not have your order. Any “pending” activity that may appear on your bank statement is not a successful payment and will disappear shortly.
  8. Your security is one of our most important goals. If you would like to try to checkout again, please first attempt these troubleshooting ideas. If you are having additional difficulties at checkout, feel free to email us. When all else fails, please consult directly with your bank.

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