Return Policy and Exchange Policy

At The Creative Leather, We are concerned that you’re completely satisfied with your purchase. Because customer satisfaction is our major priority. If, for any reason, you feel like returning your order, there are some conditions and an eligibility criteria that you have to follow to exchange the delivered item. We are here to help and assist you.

Eligibility Conditions: 

• The item must be unworn.
• You can only exchange it for its size or color if you find a different one. 
• We offer free returns to the US for undamaged leather items. If its condition is worse, then it will not be accepted. 
• Only the untouched items will be accepted.
• You can return unworn items within 30 days from the shipped date.
• Full-priced items are eligible for refunds.
• Our sales and discount offer items can’t be exchanged.
• Sale items are non-refundable, and returns are accepted for exchange or store credit only. No exceptions.
• If anything is missing or you received an incorrect or damaged item, contact us before wearing or using the item.
• We do not offer in-person exchanges. We offer exchanges only in the above manner.

Step-by-Step Guide to the Returning Process

We aim to fulfill the demands and needs of our customers so that they can get the perfect products every time they visit us. This is the main reason that makes us feel more alert for customer support. We open a timeframe of 30 days in which you can return or exchange the products conveniently and freely by contacting our customer care representatives.

Here is the step-by-step guide process through which you can coordinate with our production team and courier companies to flexibly get your desired product in a defined time duration.

Step 1:

• If you feel that you need to exchange the product you delivered (leather jacket) for any reason, feel free to email us, which is already mentioned on our website. 
• Once we receive your email, the next step is to allot you a coupon code.

Step 2:

• Our customer support team will generate a specific tracking number.
• This tracking number is emailed to you at the given mailing address.

Final Step:

• When you receive that tracking number, make sure to confirm with us.
• After receiving that tracking number, you can easily hand over the exchange product to the specific courier company.
• Our delivery partner will then return the particular item to our warehouse, where it is analyzed and examined thoroughly for any unusual activity (used or unused check, check for any damage).
• Within 72 hours, our inspection team will process your exchanged order as per our shipping timelines and policies. 
• We will issue the refunds within 7-10 business days as per the defined payment methods. You’ll be informed once your return process is completed.

Important Tips for The Tracking Process

• Save Your Tracking Number: Keep your return tracking number safe.
• Lost Your Tracking Number?: If you lost our tracking code by mistake, contact chat support immediately to get the guidelines and find your tracking number.
• Check Tracking Updates: Go to the shipping carrier’s website to track your return.
• Delivered Status: Once tracking shows “delivered,” we have your return, and it’s safe.
• Delays: Processing might take longer during weekends, holidays, and sales due to high volume. So be patient and relax because your order is in safe hands.

The Creative Leather stands out from the rest because of the quality of our products. Our products are processed and manufactured with quality materials. These products (leather jackets) have a one-year warranty covering manufacturing or material defects.

Need Any Help?

If you have any queries or concerns, feel free to email us directly, or you can contact our chat support for a quick response. We’re here to help you in all ways. Get in touch with us, and follow our Facebook,  Instagram, and other social media pages for the latest news, updates, sales, and discounts.